CXTRUST MARK CXTRUST MARKPROVEN CUSTOMER EXPERIENCE EXCELLENCE
FREE READINESS CHECK

Are you ready to prove it?

Eight questions. No official score. No recognition outcome. Just a practical indication of whether your organisation appears ready to begin the formal CXTRUST MARK assessment.

01We have documented customer experience / service-excellence practices for the scope we would assess.
02Those practices are actively implemented, not only written in policies.
03We have current customer satisfaction, NPS or comparable measurement with a clear methodology.
04We have a defined complaints-handling and service-recovery process with records or reporting.
05We can show how customer insight or complaints lead to corrective or improvement actions.
06We can assemble a credible evidence pack that supports our key CX declarations.
07We have measurable customer outcomes or a credible performance trend for the assessment period.
08We can clearly define the organisational scope and assessment period we want recognised.
Ready to Apply

You appear to have the core practices and evidence needed to start the formal assessment.

Almost Ready

Strengthen the weaker evidence areas first, then begin when you can support the declarations confidently.

Build the Evidence First

Use the Evidence Guide and methodology to establish the missing measurement, implementation and proof.

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