CXTRUST MARK CXTRUST MARKPROVEN CUSTOMER EXPERIENCE EXCELLENCE
FREE READINESS CHECK

Are you ready to prove it?

Eight questions. No official score. No recognition outcome. Just a practical indication of whether your organisation appears ready to begin the formal CXTRUST MARK assessment.

01We have documented customer experience / service-excellence practices for the scope we would assess.
02Those practices are actively implemented, not only written in policies.
03We have current customer satisfaction, NPS or comparable measurement with a clear methodology.
04We have a defined complaints-handling and service-recovery process with records or reporting.
05We can show how customer insight or complaints lead to corrective or improvement actions.
06We can assemble a credible evidence pack that supports our key CX declarations.
07We have measurable customer outcomes or a credible performance trend for the assessment period.
08We can clearly define the organisational scope and assessment period we want recognised.
Ready to Apply

You appear to have the core practices and evidence needed to start your CXTRUST qualification.

Developing

You can start now. CXTRUST will score what can be supported and show the most useful areas to strengthen next.

Early Stage

Create your My CXTRUST workspace, establish a baseline and use the free improvement pathway to build toward recognition.

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