FOUNDING 100 · ORGANISATION SUBMISSION

Prove the customer experience achievement your organisation has created.

Show what changed for customers, recognise the CX team behind the transformation and submit the evidence supporting your measurable improvement.

Guided application Evidence-based evaluation Public verification if qualified

BEFORE YOU BEGIN Prepare these three items

Your latest NPS result
Survey methodology and response count
A report, dashboard export or screenshot

Typical completion time: 8–10 minutes

1Organisation

2Achievement

3Evidence

4Evaluation

5Recognition

ORGANISATION

Tell us who is applying

These details identify the organisation and the person responsible for the submission.

Required

Organisation name * Country * Industry * Website Contact person * Email * Phone

DECLARED SCOPE

Define what the evaluation covers

The CXTRUST MARK applies only to the scope and assessment period declared here.

Required

Evaluation scope * Assessment period Use the same period shown in your NPS evidence.

THE TEAM BEHIND THE RESULT

Celebrate the transformation achievement

Make the CX team and the customer impact visible—not just the final metric.

Optional

CX team or programme name Transformation or initiative title

Achievement summary Focus on the transformation, customer outcome and contribution of the CX team.

A strong summary answers: What was the customer problem? What did the team change? What improved for customers?

PERFORMANCE & EVIDENCE

Support the achievement with measurable proof

The pilot score combines NPS performance, survey credibility and evidence confidence.

Required

Current NPS * Enter a value from –100 to +100.

→

Previous NPS Optional. Used to display improvement, not to change the current pilot score.

Survey responses * Survey age * Survey method Channels covered Evidence type

⇧ Upload NPS evidence PDF, PNG, JPG, CSV or XLSX. Evidence may include an NPS report, dashboard export, survey summary, research report or screenshot. Choose a supporting file

Uploaded evidence is used for evaluation and is not intended for public display.

DECLARATION & PAYMENT

Review the evaluation terms

Payment covers the assessment process. Recognition and the CXTRUST MARK level must be earned.

Required

Founding Organisation evaluation fee USD 250 One organisation · one declared scope · current evaluation cycle

Payment simulation

Important

Payment covers the CXTRUST MARK evaluation service. It does not guarantee the CXTRUST MARK or any particular recognition level.

APPLICATION COMPLETION 0%

Complete all required fields before submission.

LIVE ESTIMATE

ESTIMATED Not Yet Qualified 0/100

The estimate is indicative. The CXTRUST MARK is issued only after submitted information and evidence are evaluated.

SCORING MODEL

NPS Performance

Survey Credibility

Evidence Confidence

View methodology →

What happens next?

Your submission is evaluated.
A result and verification record are generated.
Qualifying organisations receive the CXTRUST MARK.
The CX team can be recognised with your consent.

By submitting, you confirm acceptance of the declaration and applicable assessment terms.

Prove the customer experience achievement your organisation has created.

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