CX CXTRUST MARKCustomer Experience Excellence. Proven.
FOUNDING 100 Apply for CXTRUST MARK
ASSESSMENT TERMS

CXTRUST MARK Assessment Terms

The essential terms governing submission, evaluation and use of the mark.

Evaluation service

Payment covers the evaluation service and does not guarantee recognition or a particular rating level.

Accuracy declaration

Applicants are responsible for the accuracy and lawful submission of information and evidence.

Use of recognition

The CXTRUST MARK may be used only for the declared scope and while the verification record remains active. It recognises achievement against the CXTRUST methodology and must not be represented as guaranteed, purchased or independently accredited.

Suspension and withdrawal

A record may be suspended or withdrawn where information is materially inaccurate, misleading or misused.

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