CX CXTRUST MARKTrust & Privacy Centre
AI WITH GOVERNANCE

AI & Assessment Transparency

CXTRUST uses AI-assisted tools to help analyse evidence consistently. AI is not allowed to rewrite the standard, lower mandatory gates or sell a recognition result.

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AI assists

Classification, extraction, comparison and evidence validation may be AI-assisted.

Rules stay fixed

Published thresholds, evidence gates and recognition governance remain authoritative.

Review is available

An applicant can challenge an outcome through a controlled review request.

What AI may do

AI-assisted tools may analyse submitted files, claims, metrics and narrative evidence; flag missing provenance or inconsistencies; compare material to published evidence requirements; and support routing or validation.

What AI may not do

AI may not change the published standard, invent evidence, bypass mandatory requirements, alter a stored recognition level contrary to the authoritative record, approve payment exceptions or guarantee an outcome.

Request an assessment review

If you believe an AI-assisted assessment outcome should be reviewed, submit the application ID, registered email and reason below.